Frequently Asked Questions
Everything you need to know about our high-performance eyewear and service.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery times range from 2-5 business days for domestic orders and 5-10 business days for international destinations. Shipping costs are calculated at checkout based on your location.
What is your return policy for sports eyewear?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original condition and packaging for a full refund or exchange.
Do VALLON sunglasses offer UV protection?
Yes, all our sunglasses provide 100% UVA and UVB protection (UV400). Our lenses are specifically engineered to provide maximum clarity and protection in high-altitude and high-glare environments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various 'Buy Now, Pay Later' options depending on your shipping country.
Are your products covered by a warranty?
Every pair of VALLON sunglasses comes with a 2-year limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage like lens scratches.
How should I clean and maintain my performance eyewear?
To maintain lens integrity, always use the provided microfiber pouch for cleaning. Avoid using paper towels or clothing, and rinse with fresh water if the glasses have been exposed to salt water or heavy sweat.